Terms And Conditions

Terms and Conditions:

For Cakes And Hampers:

  1. Flower arrangements and cakes shown here are indicative. We do our best to give better result than shown. It may be possible that actual arrangement or the look and feel of cake varies due to availability of flowers or ready cakes and other reasons beyond our control.
  2. If ordered flowers / cake  are not available in the respective area, we shall deliver available best quality flowers / cake of equal value.
  3. Fresh Baked cakes are available only after 11.30 am from bakeries. Thus fresh baked cakes can only be delivered after that time. In exceptional cases you may request to keep the cake prior day in refrigerator & deliver next morning. But we don’t advise this.
  4. Delivery schedule varies between same day delivery to delivery within four to six hours depending on the destination area.
    In case of Heavy Rains/ Bandh / Strike, we reserve the right to reschedule the delivery to an earlier or later date.
  5. We do guarantee the delivery on date BUT we don’t guarantee the delivery on any particular time. We do try to deliver well within your mentioned time but we do not guarantee that. And normally we shall process the order for delivery as soon as possible ignoring your specific instruction to deliver at or before a particular time.
  6. In case no date of delivery is mentioned along with order, we shall deliver / dispatch within 24 hours.
  7. In case of any complaint against the quality of product we shall redeliver the product subject to satisfaction of recipient. But all such claim should be raised within 48 Hours of delivery. Refund can also be made depending on nature of complaint and any decision to refund is sole prerogative of the owner of the website.
  8. In case a customer wants to cancel an order he needs to do it atleast 24 Hours before the date of delivery. However in all such cases 7% of the ordered amount will be deducted towards credit card processing expenses.
  9. In case the receiver or any representative is not available at the time of delivery, we shall take the order as delivered. However we always try to take an appointment over phone before delivery.
  10. Gifts like chocolates, flowers and other gifts are packed and delivered, we do not guarantee it’s time and date.
  11. Orders received after 4 Pm IST shall normally be processed as next day orders BUT we shall try our best to deliver same day. A phone call after placement of such urgent orders will be appreciated.
  12. Prices of items which are subject to MRP restrictions are being sold on the website after adding up costs of our services, delivery and online transactions cost. The distribution could not be shown seperately due to technical restrictions and are taken to be understood.
  13. Right of Refusal:
    bhopalbazar.com reserves the right to refuse delivery of any order without assigning any reason whatsoever to the customer. However, in all such cases bhopalbazar.com will refund the amount paid by customer in full.
  14. Delivery of certain items may not be possible under certain uncontrollable circumstances. However, you always have a right to get 100% refund of your money.
  15. No claim of whatsoever nature under any circumstances will be tenable other than the claim for 100% refund of payment made. All such claims if  any, are to be raised within 24 hours of delivery /non delivery.
  16. The owners of the site retains the right to refuse any order unconditionally.
  17. All claims are subject to the jurisdiction of local Court Bhopal,India only.
  18. If we are unable to deliver your order, then complete refund will be made. We shall not be liable for any other charges, loss of profits, emotional stress or any other liability etc. caused due to non-delivery.
  19. For any order in which problem arises due to the mistake of the user e.g. wrong address or incomplete information or recipient not reachable, no refund will be given.
  20. For deliveries at Hostel, Hotels & Hospitals address, POD signed at the reception or by security personnel will be a valid proof of delivery. Though we try to get the sign of the actually intended recipient but at these places, due to reasons beyond our control, we cannot assure it.
  21. Mid-night Delivery will be made between 11.30 pm to 12.30 am on mentioned / asked delivery date (not yet started).

For Vegetables & Fruits :

  1. Please note that vegetables and perishable products  are sourced locally at the delivery location & will be hand delivered anytime between 8 AM to  11 PM on the specified date.
  2. The delivery will NOT be redirected / redelivered to any other address in any circumstance.
  3. Delivered the product at the Gate / Reception / Neighbour.
  4. Please note that Vegetable Fruits and other perishable products are sourced locally at the delivery location & will be hand delivered.
  5. We reserve the right to substitute the products with equal or higher value in case of non availability of the desired product.
  6. No change in instructions can be entertained after placing the order.Orders once placed cannot be cancelled.

Discount coupon

  1. Discount coupon can be redeemed or availed only on websites.
  2. Discount coupon can be used to purchase all products available at except E-Vouchers and Gift Vouchers.
  3. Only one coupon is applicable for an order and it cannot be clubbed with any other offers.
  4. Discount is available only on the product price and it is not applicable for shipping/delivery charges.