- Under what circumstances when refund is possible? Refund is possible under the following circumstances :a. Order is cancelled upon request.
To cancel the order, please call +91-9993897203. Alternatively, may write to email@example.com
The amount of refund related to an order cancellation is as follows
|100%||when credit card has not been charged and flowers/gifts have not been ordered from
|90%||when credit card has been charged and flowers have not been ordered from
|30%||after flowers/gifts have been ordered from our supplier.|
|0%||after the flower/gift leaves our shop/office.|
- b. Recipient not satisfied with the flowers/gifts and other products delivered.
If the recipient is not satisfied with the flowers/gifts and other products delivered due to un-fresh flowers or dissatisfied due to quality, the customer who ordered the Flowers/Gifts and other products will be given 100% refund, provided that» the recipient refuses to accept the Flowers/Gifts and other products and returns the same instantly at the address stated on the Delivery Order with intact condition. AND» Customer writes to us a mail about the reason of dissatisfaction. Please state the Transaction ID, the sender and the recipient’s name in the Email Form. This feedback will be used to help us to improve our customer service.c. Unavailability of flower/gift and other products types or colorsIf the customer has ordered the flower/gift and other products types or colors that are not available (e.g. due to shortage in supply) at that particular moment and cannot be fulfilled within the specified time, the customer will be informed and will be given 100% refund.
d. Destination of delivery is beyond our coverage
In case any area is out of our specified city list or in case any area is not accessible for any reason beyond our control.
- How is the refund procedure being carried out? Refund will be carried out within seven days once one of the above mentioned criteria is met. Once the refund has been successfully processed, you will receive a refund notification via email. Safe keep this refund notification for checking against your monthly credit card bill.
Refund will be made to the customers account via online payment and within 7 days the customer will be refunded back with the desired amount*.
*Amount to be refunded depend upon the conditions mentioned above.